FAQs

Where do you ship?

Currently, we ship to the United States, Canada, Germany, United Kingdom, and Australia. Check back for more shipping destinations in the near future.

When can I expect to receive my order?

All orders are processed within 48 business hours. They are shipped via USPS Priority Mail service and are normally received within 2-5 business days.  Customers will receive tracking information prior to or day of actual shipping. 

What types of payment do you accept?

We accept Visa, MasterCard, American Express, Discover, and PayPal

How can I check on the status of my order?

Once the order is entered on the web and a purchase order number is established. This will create a sales order number and allow it to be sent to the warehouse and shipped. You will be emailed a confirmation note including the tracking number prior to or once the item has shipped.

How do I return or exchange and item?

If for any reason you are not happy with your purchase, you may return or exchange the items postmarked within 30 calendar days of receipt for a refund to your original method of payment. Please follow the directions for Returns and Exchanges.

Where should I send my return?

Returns should be sent to:

Sqor Sports, Inc.

Attn: Returns Department

4610 Elk Ridge Court Suite E

Flowery Branch, GA 30542

Can I cancel my order after it has been placed?

Once we receive your order it is sent to the supplier for processing. Once they ship your item it can no longer be cancelled. Therefore, if you need to cancel your order for any reason, please email us as soon as you can. Items vary in length of time needed for processing so we cannot guarantee that you will be able to cancel it. If we are unable to cancel the order, you can place a return in compliance with our Returns and Exchanges policy.

What is the cost of shipping?

DESTINATION SIZE COST
United States Standard  1 lb – 4 lb $7
Large  5 lb – 25 lb $10
Canada Standard  1 lb – 4 lb $9
Large  5 lb – 25 lb $12
Australia, Germany, United Kingdom Standard  1 lb – 2 lb $25
Large 2.1 lb – 2.5 lb $35

How do I know your items are authentic?

Our memorabilia is 100% guaranteed authentic. Every autographed memorabilia purchase will come with a certificate of authenticity as well as a matching hologram.  

What is your Privacy Policy?

Our Privacy Policy can be found here.

How can I contact you?

We value your business and pride ourselves on customer service. Please contact us at customerservice@sqor.com for any additional questions.